Returns & Refunds

At qtie.hr, your satisfaction is our priority. If for any reason you are not completely happy with your order, we offer a straightforward return process as outlined below.

1. Return Window

You have 14 calendar days from the date of delivery to initiate a return. Returns requested after this period will not be accepted. Once a return is approved, items must be shipped back within 3 days.

2. Eligible Items for Return

To be eligible for a return, items must meet all of the following conditions:

Item is unworn, unwashed, and in its original condition.
All original tags and labels are still attached.
Item is in its original packaging.
Item is free from perfume, makeup, deodorant, or any other stains.
Proof of purchase (order confirmation or receipt) is included.

3. Non-Returnable Items

Underwear, lingerie, and swimwear (for hygiene reasons).
Accessories such as jewellery, hair accessories, and belts.
Gift cards.
Items marked as "Final Sale" or "Non-returnable" at the time of purchase.
Items that have been worn, washed, altered, or damaged after delivery.

4. How to Initiate a Return

Contact us: Email support@qtie.hr within 14 days of delivery. Include your order number, the item(s) you wish to return, and the reason.
Await approval: Our team will review your request and respond within 2 business days with an approval or further instructions.
Pack & ship: Once approved, securely pack the item(s) and ship them to the address provided in our confirmation email. Please use a trackable shipping method.
Confirmation: Once we receive and inspect the item(s), we will notify you of the approval or rejection of your refund.

5. Refunds

Approved refunds are processed within 7 business days of receiving the returned item.
Refunds are issued to the original payment method used during purchase.
It may take additional time for your bank or payment provider to post the refund to your account.
Original shipping costs are non-refundable unless the return is due to an error on our part (e.g. wrong item sent, defective product).

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or colour, please return the original item (subject to our return conditions) and place a new order.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@qtie.hr with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will arrange a free return and send a replacement or issue a full refund at no additional cost to you.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service. qtie.hr is not responsible for items lost or damaged during return transit.
Shipping costs are non-refundable.